Professional Telephone Selling
3 days
Achieving sales over the telephone.

You will learn:

- The role and limitations of the telephone in business
- Telephone manners
- How to plan your work
- Creating the right impression
- Questioning techniques and listening skills
- How to take notes
- Identifying the decision maker
- Motivating the buyer
- Attention getting methods
- Handling enquiries
- Incoming and outgoing calls
- Closing the deal
- Presenting costs and prices
- Techniques for handling objections
- Assembling the various components of telephone sales presentation