Telephone Communication and Image Building
2 days
Coaching and guidance for effective use of the voice and the telephone.

You will learn:

- How to gain and maintain your caller's interest and attention
- The words, phrases and intonation that create a great impression
- How to handle difficult callers
- How to overcome the barriers to communication on the phone
- Preparing and structuring your calls
- Organising yourself and your call schedule
- Questioning and listening techniques
- How to use your voice to communicate clearly and pleasantly
- Taking messages accurately
- How to give information and gain commitment