Effective Communication
3 days
A comprehensive introduction to organisational communication of all sorts.

You will learn:

- Simple rules to achieve effective communication
- Common barriers to communication and how to overcome them
- Message design to aid understanding
- Questioning techniques
- Active listening
- Giving and taking criticism in a non-defensive and non-offensive manner
- Non-verbal communication
- The six principles of clear business writing
- Assertiveness - how non-assertive behaviour affects communication
- Tips and techniques for effective communication on the telephone
- Information and communication technology - using mobile phones and e-mail