Dealing with Customers by Telephone
2 days
How to build customer relations on the telephone.

You will learn:

- How to gain and maintain your caller's interest and attention
- The words, phrases and intonation that creates a great impression
- How to handle difficult callers
- How to overcome the barriers to communication on the phone
- Preparing and structuring your calls
- Organising yourself and your call schedule
- Questioning and listening techniques
- How to use your voice to communicate clearly and pleasantly
- Taking messages accurately
- How to give information and gain commitment