Caring for the Customer
2 days
The fundamentals of great customer service.

You will learn:

- The importance of the customer in the business
- What customers like and dislike - and what they have a right to expect
- What customer care means in practice and how to develop the right attitude
- Communication skills in questioning, listening and giving information
- How to handle difficult customers and complaints
- Effective use of the telephone and e-mail in customer service
- Practical problem solving
- Achieving a customer orientation in yourself